Frequently Asked Questions (FAQ)
1. How does payment work if I do not have supplementary insurance and am new to the practice?
For new patients who do not have supplementary insurance, the invoice must be settled immediately after treatment. This policy has been introduced to prevent misuse of our services. Once you are known as a reliable payer, we can submit the invoice for you via Infomedics. However, for new patients without supplementary insurance, immediate payment is mandatory. Please be aware that we are not responsible for sending payment reminders; this is the responsibility of the patient.
2. Do you work with my health insurer?
We do not have direct contracts with health insurers for dental treatments. However, you can have your invoice submitted by us, through Infomedics, to your health insurer for possible reimbursement, depending on your policy conditions. However, you remain responsible for checking your insurance coverage. We are always ready to assist with the tools we have available.
3. How will I receive my invoice?
We use Infomedics for the financial processing of our treatments. After your treatment, you will receive the invoice via Infomedics. They handle the processing and sending of the bill, provided you meet our policy for returning patients. We advise you to keep a close eye on Infomedics’ payment terms, as we do not have the capacity to monitor this for every patient.
4. Can I pay the bill in installments?
Infomedics offers the possibility to pay the bill in installments, depending on the outstanding amount. You can contact Infomedics to discuss the options. Please note that we do not offer debt collection or payment plans ourselves; you must arrange this directly with Infomedics.
5. What if my health insurer does not reimburse the treatment?
If your health insurer does not (fully) reimburse the treatment, you are responsible for paying the remaining amount. The invoice will be sent to you via Infomedics, and you can settle it directly. We expect patients to actively check their insurance status and pay on time. We are happy to assist in checking your insurance coverage, but the ultimate responsibility lies with you.
6. What payment options are available?
We prefer payments via debit card. Cash payments are preferably not accepted. Additionally, you can pay the invoice via Infomedics, where various online payment options are available, such as iDEAL. However, this only applies to patients who have been with the practice for a longer period and are known as reliable payers. We trust in the good intentions of our patients to settle payments on time.
7. How can I contact Infomedics for questions about my invoice?
If you have questions about your invoice, you can contact Infomedics directly via their customer service. The contact details are listed on the invoice you receive from them. We advise patients to keep track of their own contact moments with Infomedics, as we are not a collection agency and cannot do this for you.
8. What happens if I cannot pay immediately after the treatment?
If you do not have supplementary insurance and cannot pay immediately, we request that you contact us in advance to discuss any payment arrangements. However, for new patients without supplementary insurance, immediate payment is mandatory. We do not have the capacity to strictly monitor overdue payments, and we trust that you will take your responsibility.
9. I do not want you to invoice via Infomedics; how can I pay then?
If you do not wish to be invoiced via Infomedics, you can pay the bill at our practice immediately after the treatment. We prefer payments via debit card. Cash payments are preferably not accepted. Should you wish to discuss another method of payment, please contact us prior to the treatment so that we can find a suitable solution together.
10. What should I do if I am under guardianship (bewindvoering)?
If you are under guardianship, it is important that you inform us of this prior to the treatment. We can then coordinate with you and your guardian how the financial processing will take place. In many cases, the guardian will arrange the payment directly, and we can make agreements regarding the processing of the invoice in consultation.
11. Are extra costs charged by Infomedics for late-paid invoices?
Yes, Infomedics may charge additional fees if you do not pay on time. We therefore refer you to Infomedics’ terms and conditions: Infomedics payment terms. We expect patients to actively monitor their own payment deadlines, as we are not responsible for following up on overdue payments.
12. What do the dental codes mean and where can I get an explanation?
We understand that dental codes can sometimes be confusing. We are always ready to provide an explanation in the practice regarding the codes we use. Would you like to look up more information about these codes and what they mean yourself? Then visit the website Mondzorgkosten.nl, where you can find an overview and explanation of the various dental codes.
13. Are dental costs at other practices different from those at Your Dental?
No, the rates for dental treatments are the same throughout the Netherlands. These are established nationally by the Dutch Healthcare Authority (NZa). You can view the official rates on the NZa website: NZa Oral Care Rates.
14. What does the new transparency regulation for healthcare providers entail?
As of September 1, 2024, a new transparency regulation has been introduced that determines how healthcare providers must inform patients about treatments, costs, and reimbursements. This regulation is intended to better inform you as a patient so that you can make an informed choice about your care. You can read the full regulation via the following link: NZa Transparency Regulation.
15. Is Your Dental affiliated with a professional association?
Yes, we are affiliated with two major professional associations: the KNMT (Royal Dutch Dental Association) and the NVM (Dutch Association of Dental Hygienists). More information about these associations can be found on their websites:
